Privacy Policy

Carver Lloyd ("Carver Lloyd," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By using our website at https://daedaluscontracting.ca or submitting information through our estimate request form, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• —Full name
• —Phone number (including mobile number)
• —Email address
• —Job site address or property address
• —City of residence
• —Description of your project and scope of work
• —The page you submitted the form from (source page URL)

We do not collect sensitive personal information such as financial data, government-issued identification numbers, health information, or biometric data through our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• —To respond to your estimate request and schedule a consultation
• —To contact you by phone, email, or text message regarding your project inquiry
• —To provide project estimates, quotes, and follow-up communications
• —To send service-related text messages such as appointment confirmations, scheduling updates, and project status notifications
• —To improve our website and services based on aggregate usage patterns
• —To comply with legal obligations and resolve disputes

3. SMS / Text Messaging

By providing your mobile phone number and consenting to receive text messages through our estimate request form, you agree to receive service-related text messages from Carver Lloyd These messages may include:

• —Estimate and consultation follow-ups
• —Appointment confirmations and scheduling updates
• —Project status notifications
• —Responses to your inquiries

Message frequency varies based on your project inquiry and interaction with our team. Message and data rates may apply depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information provided below.

We will not share your mobile phone number or any information collected through SMS opt-in with third parties for marketing or promotional purposes. Your mobile information may be shared with service providers who assist us in delivering messages (such as our CRM platform), solely for the purpose of fulfilling the communications you have consented to.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with the following categories of service providers who assist us in operating our business:

• —Customer relationship management (CRM) platform — to manage leads and communications
• —Website hosting and analytics providers — to maintain and improve our website
• —SMS and communication service providers — to deliver text messages you have consented to receive

These third-party service providers are bound by contractual obligations to protect your personal information and use it only for the purposes for which it was disclosed to them. Some of these providers may store data on servers located in the United States or other jurisdictions outside of Canada. By submitting your information, you consent to this transfer, storage, and processing.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• —Encrypted data transmission (HTTPS/TLS) for all form submissions
• —Access controls limiting who within our organization can access personal information
• —Secure third-party platforms with their own security certifications
• —Regular review of our data handling practices

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Estimate inquiry data is typically retained for the duration of the project relationship and a reasonable period thereafter for follow-up and warranty purposes.

You may request deletion of your personal information at any time by contacting us using the information provided below.

7. Your Rights Under Canadian Privacy Law

Under PIPEDA and BC PIPA, you have the following rights regarding your personal information:

• —Right to access — You may request a copy of the personal information we hold about you.
• —Right to correction — You may request that we correct any inaccurate or incomplete personal information.
• —Right to withdrawal of consent — You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual obligations.
• —Right to deletion — You may request that we delete your personal information from our systems.
• —Right to complain — You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner.

To exercise any of these rights, contact us using the information in Section 10 below. We will respond to your request within 30 days.

8. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect aggregate usage data. Cookies are small text files stored on your device by your web browser.

We may use cookies for:

• —Essential website functionality (e.g., form state, session management)
• —Aggregate analytics to understand how visitors use our website

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our website.

9. Canada's Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (including emails and text messages) if you have provided express or implied consent. Every commercial message we send includes:

• —Clear identification of the sender (Carver Lloyd)
• —Our contact information
• —A clear and simple way to unsubscribe or opt out

You may unsubscribe from marketing communications at any time. Service-related messages (such as appointment confirmations for active projects) may continue as they are transactional in nature.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to file a complaint about our handling of your personal information, please contact us:

You may also contact the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner if you believe your privacy rights have been violated.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.